Terms of service
TERMS OF SERVICE
Last updated: August 2026
By using our website or placing an order, you agree to these Terms. Please read them carefully before using the website or purchasing our products.
1. ABOUT US
VIVAMED is a UK health and wellness brand providing food supplements and nutraceutical products.
Business name: Vivamed Ltd
Registered address: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Website: www.vivamed.uk
Email: vivamedltd@outlook.com
2. USING OUR WEBSITE
You may use our website for lawful purposes only.
You must not:
- Use the website for fraudulent or unlawful purposes.
- Attempt to gain unauthorised access to our website, systems or customer information.
- Introduce malicious software or other harmful material.
- Copy, reproduce or commercially exploit our website content without permission.
- Interfere with the operation or security of the website.
We reserve the right to restrict or suspend access to the website where reasonably necessary to protect our business, customers or website.
3. PRODUCT INFORMATION
We make reasonable efforts to ensure that product descriptions, images, ingredient information and other information displayed on our website are accurate and up to date.
Customers should always read the product packaging and label supplied with the product before use.
If you have an allergy, intolerance, dietary restriction or other concern regarding an ingredient, please contact us before purchasing.
4. FOOD SUPPLEMENTS
Our products are food supplements and are intended to supplement a normal balanced diet and healthy lifestyle.
Food supplements are not intended to diagnose, treat, cure or prevent any disease or medical condition unless expressly permitted by applicable law.
Our products should be used only in accordance with the recommended intake stated on the product packaging.
Do not exceed the recommended daily intake.
If you are pregnant or breastfeeding, taking medication, have an existing medical condition, or are unsure whether a supplement is suitable for you, we recommend consulting a qualified healthcare professional before using the product.
Food supplements should not be used as a substitute for a varied and balanced diet and healthy lifestyle.
5. PRODUCTS AND AVAILABILITY
All products are subject to availability.
We reserve the right to discontinue, modify or update products where reasonably necessary.
If a product becomes unavailable after you have placed an order, we will contact you and, where appropriate, provide a refund for any amount paid for an unavailable product.
6. ORDERS
When you place an order through our website, you are making an offer to purchase the selected products.
We reserve the right to refuse or cancel an order where there is a genuine reason to do so, including suspected fraud, pricing errors, stock availability issues or an inability to fulfil the order.
If we cancel an order after payment has been taken, we will refund the amount paid for the cancelled products.
7. PRICES AND PAYMENT
All prices displayed on our website are stated in pounds sterling (£), unless otherwise indicated.
Where applicable, prices will include VAT and other taxes required by law.
We reserve the right to change prices at any time. Price changes will not affect orders that have already been accepted.
Payment must be made using one of the payment methods available at checkout.
Payments may be processed securely by third-party payment providers, including Shopify Payments and other payment providers made available through our website.
8. DELIVERY
We aim to dispatch orders within the delivery timeframe stated on our website at the time of purchase.
Delivery estimates are estimates and may be affected by circumstances outside our reasonable control, including courier delays, customs procedures, severe weather, strikes, public emergencies or other unforeseen events.
You are responsible for providing an accurate delivery address.
Once an order has been dispatched, you may receive tracking information where available.
If your order does not arrive within the expected timeframe, please contact us so that we can investigate the matter with the relevant delivery provider.
Nothing in these Terms affects your statutory rights regarding delivery.
9. INTERNATIONAL ORDERS
Where we offer delivery outside the United Kingdom, additional delivery charges, customs requirements, import duties or taxes may apply.
Unless expressly stated otherwise at checkout, the customer is responsible for any customs duties, import taxes or other charges imposed by the destination country.
Customers are responsible for ensuring that products ordered are permitted to be imported into their destination country.
10. CANCELLATION AND RETURNS
If you are a UK consumer, you may have a statutory right to cancel certain online purchases within 14 days of receiving the goods under the Consumer Contracts Regulations 2013.
However, certain products may be exempt from cancellation rights where permitted by law, including goods that are sealed for health protection or hygiene reasons where the seal has been broken after delivery.
If you wish to cancel an eligible order, please contact us using the details provided on our website.
Returned products must be returned in accordance with our applicable returns procedure.
Nothing in these Terms affects any statutory cancellation or consumer rights you have under applicable UK law.
11. FAULTY, DAMAGED OR INCORRECT PRODUCTS
If you receive a product that is faulty, damaged, defective or materially different from the product you ordered, please contact us as soon as reasonably possible.
We may request photographs or other information to help us investigate the issue.
Where required by applicable law, we will provide an appropriate remedy, which may include repair, replacement, price reduction or refund.
Your statutory rights are not affected by this section.
12. REFUNDS
Where you are entitled to a refund, we will process the refund using the original payment method where reasonably possible.
Refund processing times may depend on your bank or payment provider.
Where applicable, refunds will be made in accordance with your statutory consumer rights and our returns policy.
13. PROMOTIONAL CODES AND OFFERS
Promotional codes and special offers may be subject to additional terms, including expiry dates, minimum order values or product exclusions.
Promotional codes cannot be exchanged for cash unless required by law.
We reserve the right to withdraw or amend promotional offers where reasonably necessary.
14. INTELLECTUAL PROPERTY
All content appearing on the website, including the Vivamed name, logos, branding, photographs, graphics, text, product descriptions and other materials, is owned by or licensed to Vivamed unless otherwise stated.
You may access and use the website for personal, non-commercial purposes.
You must not reproduce, modify, distribute or commercially exploit our content without our prior written permission.
15. REVIEWS AND USER CONTENT
If you submit a review, photograph, comment or other content to us, you must ensure that the content is truthful, lawful and does not infringe the rights of another person.
You must not submit content that is defamatory, misleading, abusive, discriminatory, fraudulent or unlawful.
Where you provide content to us for publication, you grant us permission to use, reproduce and display that content for legitimate business and marketing purposes, subject to applicable law.
We reserve the right to remove content that breaches these Terms or applicable law.
16. THIRD-PARTY SERVICES AND LINKS
Our website may contain links to or use services provided by third parties, including payment processors, delivery providers, analytics providers and social media platforms.
We are not responsible for the content, availability or operation of third-party websites or services.
Your use of third-party services may be subject to their own terms and privacy policies.
17. PRIVACY
We process personal information in accordance with our Privacy Policy.
Our Privacy Policy explains how we collect, use, store and protect personal information and how customers can exercise their data protection rights.
18. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
This includes liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.
Subject to the above, we will not be responsible for losses that are not reasonably foreseeable or for losses arising from circumstances outside our reasonable control.
Nothing in these Terms limits or affects your statutory consumer rights.
19. EVENTS OUTSIDE OUR CONTROL
We will not be responsible for delays or failures caused by circumstances outside our reasonable control.
These may include natural disasters, severe weather, flooding, fire, strikes, transport disruption, supply shortages, government restrictions, telecommunications failures, cyber incidents or other events beyond our reasonable control.
Where such an event occurs, we will take reasonable steps to minimise its effect and resume our obligations as soon as reasonably possible.
20. CHANGES TO THESE TERMS
We may update these Terms from time to time.
The latest version will be published on our website and will show the date on which it was last updated.
Changes will not affect rights that have already accrued before the updated Terms take effect.
21. GOVERNING LAW
These Terms are governed by the laws of England and Wales.
If you are a consumer, you will also retain any mandatory rights and protections available to you under the laws of the part of the United Kingdom in which you live.
Nothing in these Terms prevents you from exercising any statutory rights available to you.
22. CONTACT US
If you have questions about these Terms, an order, a product or a complaint, please contact us:
VIVAMED
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
United Kingdom
Email: vivamedltd@outlook.com
Website: www.vivamed.uk
We aim to respond to customer enquiries as soon as reasonably possible